FAQS
Tel: +61 2 8957 8242
E-Mail: shop@ixiah.com
80 Oxford St Paddington NSW 2021 Australia
Return Policy:
7 Days after purchase
Mon - Sat, 10am - 5pm AEST
Sun, 10am - 4pm AEST
DO YOU GIVE REFUNDS?
Yes, we accept returns on all full priced items purchased from the IXIAH eboutique within 7 days of receipt. Your original payment method will be refunded.
For all full priced and sale purchases made in IXIAH stores, refunds are not given unless required by law; Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase.
All Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place.
CAN I RETURN A SALE ITEM?
Please note sale items are final sale and cannot be returned for a refund (unless deemed faulty). We do offer an exchange or credit if you are not happy with your Purchase.
This applies for online and in stores.
All Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place.
HOW DO I RETURN/EXCHANGE AN ITEM?
Please read our Refunds & Exchanges policy for terms and conditions regarding IXIAH returns and exchanges policy.
To return an item please visit our IXIAH Returns Centre.
Fill in the details and follow the prompts. Once your return is lodged you will be notified of our decision within 24-48 hours if lodged on business days (Monday - Friday) and respective return instructions, if your case is approved.
All approved returns are to be posted to the below address.
IXIAH HQ
80 Oxford Street
Paddington NSW 2021
For further enquiry please contact customer service on +61 2 8957 8242 or email shop@ixiah.com. Please Note: Returns will not be accepted without going through our returns process via our Returns Centre.
Once your order has been confirmed, your delivery details cannot be changed.
DO YOU DELIVER TO PO BOXES?
Yes, we deliver to PO Box addresses using a standard Australia Post Service.
HOW MUCH IS DELIVERY & HOW LONG DOES IT TAKE?
NATIONAL ORDERS (Australia Wide)
All orders Australia-wide valued at $250 and over receive free delivery and are shipped using TNT Couriers or AUSTRALIA POST.
Delivery for orders placed before 10:00am Monday - Friday AEST are shipped via TNT or Australia Post (For in-stock items only). Please allow 24 hours for dispatch and 1-4 days for capital cities (using regular post) and allow 1-3 additional days for locations outside of metropolitan areas.
INTERNATIONAL ORDERS
All International orders valued at $500 and over receive free delivery and are shipped using UPS Couriers.
Delivery for orders placed before 10:00am Monday - Friday AEST are shipped via UPS Couriers (For in-stock items only). Please allow 24 hours for dispatch and anywhere from 2-14 days depending on your location.
Please Note: Any delivery date or time specified by us is a best estimate only and IXIAH will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Orders are subject to availability. We advise getting in touch and requesting express shipping should your order be urgent.
DO YOU SHIP INTERNATIONALLY?
IXIAH ships Internationally. There is a flat rate of $35 for shipping and handling for all orders placed outside of Australia. Shipping over $500 is free for International Orders.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept VISA, MASTERCARD, AMEX & PayPal as well as AfterPay and ZipPay.
I AM UNSURE ABOUT SIZING
Please check our size guide on each product for more sizing information.
WHAT ARE YOUR CUSTOMER SERVICE OPENING HOURS?
Our customer service team are available Monday to Saturday, 10am to 5pm AEST, Sunday, 10am to 4pm AEST
